Under California law (including Business & Professions Code § 7159 and Civil Code § 1689.5 et seq.), buyers of qualifying residential home improvement contracts generally have the right to cancel within three (3) business days (or five (5) business days for senior citizens where applicable by law) from the date of contract execution, subject to statutory criteria and exemptions.
When a qualifying cancellation notice is timely delivered in accordance with statutory procedures and contract provisions, return of eligible deposit funds will be processed in accordance with applicable California statutory timelines and written agreement terms.
Where statutory or contractual cancellation rights apply, notice must be provided in writing using the statutory Notice of Cancellation form attached to your executed contract, or via signed written communication delivered to:
Verbal cancellation by telephone is not legally sufficient to exercise statutory rescission rights.
If a project cancellation occurs after the expiration of the applicable statutory cancellation period and prior to the start of on-site labor, terms specified in the written agreement control. Depending on the contract terms, the property owner may be responsible for:
Roofing installations represent permanent structural improvements involving custom materials and dedicated labor. Once on-site construction has commenced or reached completion, cancellations and refunds are subject to the specific dispute resolution, inspection, and warranty terms set forth in the executed contract.
Concerns regarding workmanship or materials are handled under the applicable written warranty terms described on our Warranty Information page.
For questions regarding contract terms, estimates, or scheduling, please contact us at 1 (408) 852-7670 or [email protected].
